Refund policy

We do our best to only provide the best quality plants, flowers and products for our customers!  If there are concerns regarding the quality of the products received, please contact us at kbcardshop@gmail.com as soon as possible with photos of the problem. 

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.  We strive to return inquiries within 1-2 business days. If issues are not reported within 2 business days of receiving, we will not provide a refund or replacement product.

Given the nature of fresh flowers, refunds cannot be provided, but we can provide a credit if approved.  Note - once a product is in your care, we will not provide refunds. It is the customers responsibility to care for the plant or product.  Refunds, store credit or replacements will not be provided after 2 days of receipt.  Please see the care instructions with your purchase to give your flowers or seedlings their best chance!

Physical items, like greeting cards, can be returned if item is still in the condition it was received – unused and in its original packaging.  Providing the receipt number or proof of purchase will greatly expedite the return process!  Instructions for return shipping will be provided along with notification of payment.  Shipping is the responsibility of the customer; the physical item must be received for the refund to be processed. 

Refunds will be automatically processed to the original payment method within 10-days of receiving the return item. Please remember it can take some time for your bank or credit card company to process and post the refund too.  If more than 15 business days have passed since we’ve approved your return, please contact us at kbcardshop@gmail.com.

 

Please reach out to kbcardshop@gmail.com for any questions not covered above.